FAQ
1. How long does shipping take to the USA?
Processing: 1-3 business days. Shipping: 5-10 business days (contiguous US). You'll receive tracking via email.
2. What are shipping costs?
Calculated at checkout based on weight/destination. Free standard shipping on orders over $[amount].
3. Do you ship outside the contiguous US?
Currently, we only ship to the contiguous 48 states.
4. What types of vases do you offer?
| Type | Material | Best For | Care |
|---|---|---|---|
| Ceramic Vases | Ceramic, stoneware | Fresh or dried flowers, decor | Hand wash recommended |
| Glass Vases | Clear, colored, frosted glass | Fresh flowers, floating candles | Dishwasher safe (check) |
| Porcelain Vases | Porcelain, bone china | Elegant decor, dried arrangements | Hand wash recommended |
| Metal Vases | Stainless steel, brass, iron | Modern decor, dried arrangements | Wipe clean; dry immediately |
| Floor Vases | Ceramic, metal, glass | Large spaces, entryways | Varies by material |
5. What types of decorative ornaments do you offer?
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Sculptures & Figurines: Abstract, animal, human forms in resin, metal, ceramic, wood.
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Tabletop Decor: Trays, bowls, decorative boxes, coasters in ceramic, wood, metal, glass.
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Seasonal Decor: Holiday-specific items (Christmas, Halloween, etc.).
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Wall Decor: Wall art, mirrors, tapestries, metal wall sculptures.
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Candlesticks & Holders: Ceramic, glass, metal for pillar or taper candles.
6. What types of frames do you offer?
| Type | Material | Best For | Features |
|---|---|---|---|
| Picture Frames | Wood, metal, plastic, MDF | Photos, art, prints | Various sizes, tabletop or wall-mount |
| Photo Frames | Wood, metal, acrylic | Displaying photographs | Multiple openings, collage styles |
| Poster Frames | Metal, wood | Larger art prints, posters | Lightweight, easy assembly |
| Collage Frames | Wood, MDF | Multiple photos in one frame | Pre-arranged openings |
| Shadow Box Frames | Wood, MDF | 3D items, memorabilia | Deep profile for dimensional objects |
Frame Sizes: Standard US sizes (4x6, 5x7, 8x10, 11x14, 16x20, 18x24, 24x36). Always measure your artwork before ordering.
7. Are your vases watertight?
Most ceramic, glass, and porcelain vases are watertight and suitable for fresh flowers. However, certain materials (unsealed porous ceramics, some metals) may not be. Check the product description for specific use recommendations.
8. How do I care for my vase?
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Ceramic/Glass: Hand wash with mild soap and water; dry thoroughly. Avoid abrasive cleaners.
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Metal: Wipe with damp cloth; dry immediately to prevent water spots.
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General: Avoid sudden temperature changes (thermal shock) which can cause cracking.
9. How do I care for my decorative ornaments?
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Dust regularly with soft cloth or soft brush.
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For intricate pieces, use compressed air.
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Keep away from direct sunlight to prevent fading.
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Handle with care; many are fragile.
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Keep small ornaments away from young children (choking hazard).
10. Do frames come with hanging hardware?
Most frames include hanging hardware (sawtooth hangers, D-rings with wire) attached. Instructions for wall mounting are typically included. Ensure your wall can support the weight of the frame.
11. Are your products handmade?
Many of our items, especially ceramics and certain decorative pieces, are handmade or hand-finished. This means each piece is unique and may have slight variations in color, texture, and size. These characteristics add to the beauty and authenticity of the piece and are not considered defects.
12. What payment methods do you accept?
Visa, Mastercard, Amex, Discover, PayPal, Apple Pay.